Tuesday, April 27, 2010

Shooting for "Sensemaking" in Health Care



Despite my lackluster sports careers in tennis and Ultimate Frisbee, I am a huge sports enthusiast. In college, I was introduced to basketball. My hometown team, the Miami Heat had fought their way to the 2006 NBA Finals. Like any good fan, my eyes were glued to the TV every game against the Dallas Mavericks. I gasped at every missed shot, held my breath during every free throw shot, and cheered for every point scored. The Miami Heat's journey to the championship was epic and I have been enamored with them ever since....

...As much as I love the Miami Heat and have faith in Wade's athletic prowress, I am not hopeful about tonight's game. Using Weick's own words, the Miami Heat are not a high reliability organization, an organization that operates under very trying conditions all the time and still manages to have fewer than their fair share of accidents, but should be...

Click here to read the full post on the IHI Open School Blog

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